What We Do

General Consulting for Amusement Parks and Other Hospitality Venues

Creative Operational Concepts specializes in assessment of properties including an overview of equipment, procedures and processes. Many times organizations acquire a third party to identify their strengths and weaknesses. Through the assessment process, Creative Operational Concepts provides a detailed report including recommendations for enhancing both equipment, and necessary protocols. In addition, a briefing of findings and suggested solutions are presented to pertinent personnel.

Training (Classroom & On-Site)
We are known for our highly interactive and participatory style training. All training is very tool oriented. The goal of each class is that each participant leaves with specific tools to do their job better. In the past x years, we have conducted training for over 2000 Supervisors World Wide.

Topics Include:
~ Leadership Skills
~ Supervisory Basics
~ Communication
~ Managing Safe behaviors
~ "Wow" Guest Service
~ Managing Change
~ Time Management
~ Refueling Your Team
~ Today's Workforce
~ Motivation yourself and Team
~ Ride Operator Trainer Certification (ROTC)
~ Park Operator Trainer Certification (POTC)
~ And many more

Protocol and Procedures (Writing, Modification, Evaluation)

Development of Written Standard Operating Procedures
Evaluation and Audit of Standard Operating Procedures
Operations Planning and Development

Audits (Operations, Customer Service and Safety)

We conducts video audits of employee behavior for both operational safety and guest service. The audits are conducted in a mystery shopper style. Our identity is revealed to management once the audit is complete. A full report is provided in addition to the film footage. A full overview of report and film is conducted with management. The goal of the audit is to get a true picture of front-line in the field performance which is very important to the guest experience. Management uses the audit process as a benchmark for performance. During the briefing process corrections are identified for management training and coaching.

Creative Operational Concepts conducts assessments at:

~ Theme Parks
~ Malls and Shopping Centers
~ Water Parks
~ Carnivals
~ Recreation Venues
~ Entertainment Complexes